Operations Manager - Greensburg IN

The Operations Manager leads the quality and efficiency of the service-related operations for a market?making recommendations and implementing improvements. This position is responsible for ensuring that branch service staff successfully execute the Service Delivery Standard Operating Procedures and meet goals for service delivery metrics
Responsible for the market's programs to manage unemployment compensation, workers' compensation, Work Opportunity Credits, temporary employee recruiting and retention, and Kelly's Quality Management System (KQMS) deployment.
Conducts the 'manager rating' of the Branch Health Check for all offices in the region.
Acts as a liaison to Corporate departments (primarily Division Administration, Service, and Product Management)?providing feedback and supporting the deployment of service-related programs and training to ensure compliance and maximum results.
Takes a lead role in implementing and supporting Kelly's local relationship with strategic accounts.
Provides guidance, facilitates the sharing of best practices between branch service staff, and assists in the execution of the service delivery processes (hiring employees, taking orders, filling orders, etc.), as needed.
Expected to be an expert in Kelly's front office service delivery processes and technology systems.
Operating within Company policy, this individual exercises discretion and independent judgment in making decisions.
Qualifications required:
The ideal candidate will possess a degree in Human Resources, Business, Marketing, or equivalent and at least five to eight years experience in the staffing industry.
Minimum requirements include a high school diploma and three years staffing industry experience with an emphasis on operations.
Key competencies for the Service Operations Manager include an excellent ability to communicate and a strong team orientation with all levels of employees.
As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly? has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

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