Fulfillment Specialist

Delivers First Commonwealth Bank (FCB)'s products and services by means of outbound customer contact and conversations as well as supporting the online channel: processes all online applications submitted through Opening Act as well as ensuring adherence to compliance rules, and completion of accurate ID verification, Account upload to core, funding, debit card ordering, maintenance, account documentation, etc.; supports customers as needed throughout the application process; participates in the development and testing of enhancements to the online delivery channel; identifies additional cross-sell opportunities throughout the Financial Confidence conversation during telephone discussions with online applicants. Cultivates existing client relationships for additional revenue generating sales as well as developing new relationships from potential clients. Seeks out new opportunities for prospects and for our existing customers by selling, referring, and recommending products and/or services in efforts to expand and grow new relationships. Completes required operational responsibilities for the Alternative Delivery branches: daily review and completion of branch operational dashboard including but not limited to cash items, deposits OD report, Operational losses and charge offs, Reg D monitoring and missing Signature card review; serves as point of contact in relation to security and fraud, compliance, deposit services, branch offices and deposit and digital banking product management.



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